If you have not received your certificate within eight (8) weeks of taking the exam, please contact us.

What to do:

1. Use our Contact Us form (please select 'Certificates' in the category field)

2. Include your name, candidate number and exam details, including the date of the exam

If your certificate arrives damaged, please contact us immediately for a free replacement.

What to do:

1. Use our Contact Us form (please select 'Certificates' in the category field)

2. Include your name, candidate number and exam details, including the date of the exam

3. Post the damaged certificate to our head office:

LCME
University of West London
St Mary's Road
London W5 5RF

When you receive your certificate, please take a moment to check that all details are accurate. Mistakes in name, instrument or grades will be checked against your original entry details.

• If the certificate doesn't match your original entry information, we'll correct it for free
• If the certificate matches the original entry, a £20 fee will apply for correction

What to do:

1. Check your certificate against your original entry details

(a) If the certificate does not match the original entry information, contact us within the three-month reporting window: Contact Us form (please select 'Certificates' in the category field)

(b) For corrections requiring payment (meaning the error was in the original submission), please use this link: Request Certificate Correction

2. Return the incorrect certificate to our head office address:

LCME
University of West London
St Mary's Road
London W5 5RF

You have three (3) months from the end of your exam session to report any certificate queries, non-arrivals or replacement requests.

• For exams taken January to April: Report by the end of July

• For exams taken May to August: Report by the end of November

• For exams taken September to December: Report by the end of March

After this three-month period, a £20 fee will apply.

For digital exams you have three (3) months from the end of the month in which the result was issued to report any non-arrivals, certificate queries or replacement requests.

After this three-month period, a £20 fee will apply.